Frequently AskedQuestions

Aircare In A Box is a professional HVAC service company specializing in climate control excellence. We provide comprehensive heating, ventilation, and air conditioning services including system maintenance, air quality enhancement, energy performance optimization, and seasonal system care for both residential and commercial properties.

We serve multiple counties in Tennessee including Sevier County, Knox County, Blount County, and Jefferson County. Contact us to confirm service availability in your specific location.

Yes, all our HVAC technicians are fully licensed, bonded, and insured. We maintain the highest standards of professionalism, safety, and technical expertise in all our HVAC services.

Yes, we provide 24/7 emergency HVAC services. When your heating or cooling system fails, especially during extreme weather, we provide rapid emergency support to restore your comfort quickly and efficiently.

Our approach means you get professional-grade HVAC service with the convenience and reliability you deserve. We've streamlined our processes to ensure you get the professional HVAC care you need, when you need it, with transparent pricing and guaranteed satisfaction.

We provide comprehensive HVAC services including system maintenance, filter cleaning and replacement, duct cleaning, thermostat care, safety inspections, basic repairs, and system optimization. Our services are designed to keep your climate control systems running efficiently year-round.

Yes, we service both residential and commercial HVAC systems. Our technicians are experienced with a wide range of system types and sizes, from single-family homes to large commercial buildings.

We work on all types of HVAC systems including central air conditioning, heat pumps, furnaces, ductless mini-split systems, geothermal systems, and commercial HVAC units. Our technicians are trained on all major brands and system types.

Yes, we provide complete HVAC system installation services. We can help you select the right system for your property, handle the installation, and ensure everything is properly configured for optimal performance.

Absolutely. We offer comprehensive air quality enhancement services including air filter replacement, duct cleaning, vent cleaning, and air quality assessments to help improve the air you breathe in your home or business.

We recommend servicing your HVAC system at least twice a year - once before the cooling season (spring) and once before the heating season (fall). Regular maintenance helps prevent breakdowns, improves efficiency, extends system lifespan, and ensures optimal air quality.

Our HVAC maintenance includes system cleaning, filter replacement, safety inspections, thermostat calibration, duct inspection, component lubrication, electrical connection checks, and performance optimization to ensure your system runs efficiently.

Air filter replacement frequency depends on several factors including filter type, system usage, and indoor air quality. Generally, we recommend replacing standard filters every 1-3 months, while high-efficiency filters may last 6-12 months. We can assess your specific needs during a maintenance visit.

Yes, we provide professional duct cleaning services to remove dust, debris, and allergens from your HVAC ductwork. Clean ducts improve air quality, system efficiency, and can help reduce energy costs.

Our safety inspections include checking for gas leaks, carbon monoxide risks, electrical hazards, proper ventilation, system clearances, and overall system safety. We identify potential hazards and provide recommendations to keep your system safe and compliant.

We handle all HVAC emergencies including complete system failures, no heat or cooling, refrigerant leaks, electrical issues, frozen coils, strange noises, and any situation that compromises your comfort or safety.

We guarantee response within 2 hours for emergency calls, with most issues addressed the same day. For critical situations during extreme weather, we prioritize rapid response to restore your comfort as quickly as possible.

Emergency service calls may include a service fee for after-hours or urgent response. We always provide transparent pricing upfront and will explain all costs before beginning any work.

First, check your thermostat settings and circuit breaker. If those are fine, turn off the system to prevent further damage and call us immediately. For gas heating systems, if you smell gas, evacuate immediately and call emergency services first.

Many HVAC repairs can be completed the same day, depending on the issue and parts availability. Our technicians carry common parts and can often resolve issues during the initial visit. For complex repairs requiring special parts, we'll provide a timeline and temporary solutions when possible.

We provide transparent, upfront pricing for all our HVAC services. Pricing is based on the type of service, system complexity, and parts required. We always provide detailed estimates before beginning any work, so you know exactly what to expect.

Yes, we provide comprehensive warranties on all our HVAC work, parts, and installations. Our service guarantees ensure your satisfaction and protect your investment in your climate control system.

Yes, we offer maintenance plans that provide regular scheduled service, priority scheduling, discounts on repairs, and peace of mind knowing your system is well-maintained. Contact us to learn about our maintenance plan options.

We accept all major credit cards, checks, and cash. For larger projects, we can discuss payment plan options. All payment terms are clearly communicated before work begins.

Yes, we provide free estimates for all HVAC services. Our technicians will assess your system, explain the work needed, and provide a detailed estimate with no obligation.